What Our Repair Warranty Covers
Every repair Richmond Appliance Guys completes comes with two layers of protection. The labor is covered for 90 days from the date of the repair. If the same problem we fixed comes back within that window, we return and correct our work with no additional labor charge for that repair. The parts we install are covered for one full year. If a part we supplied and installed fails within that year, we replace it under the parts warranty.
The warranty applies to the specific repair we performed and the specific parts we installed. It is our promise that the work was done right and the parts were sound, and it is one more reason our technicians take the time to diagnose carefully rather than guess.
How to Request Warranty Service
If something we repaired is acting up again, call 804-773-0784 during business hours, Monday through Friday from 8 AM to 5 PM, or reach out through our contact page. Let us know the address, the appliance, and roughly when we were out. Our office keeps a record of every visit, so you do not need to dig for the invoice, although having it handy helps. We review the prior repair, confirm the new symptom is related, and schedule a return visit in the next open weekday window. Our technician then diagnoses the appliance again, because a new symptom on the same machine is sometimes a different problem.
What the Warranty Does Not Cover
We want the warranty to be clear, so here is where it stops. It does not cover a different problem on the same appliance, even one that shows up soon after our visit; appliances have many parts, and fixing one does not renew the others. It does not cover damage from misuse, accidents, power surges, flooding, pests, or moving the appliance, or problems caused by someone else working on the appliance after we did. It does not cover parts or appliances we did not provide or install, and it does not extend to normal wear on components we did not replace. If a new issue falls outside the warranty, we tell you before any work starts, quote the diagnostic fee and the repair plainly, and let you decide.
Our Promise
A warranty is only as good as the people behind it. Ours is backed by a small local team that plans to be here for your next repair too, which is why our motto is that a new customer will be a repeat customer. If you have a question about coverage on a past repair, call the office and ask. We would rather explain it twice than have you wonder.
