Virtual Appliance Diagnostic Call
Save time. Save money. Get answers fast.
At Richmond Appliance Guys, we know your time is valuable. A lot of appliance problems can be identified—or even fixed—without us rolling a truck to your driveway. Our Virtual Diagnostic Call helps you figure out what’s going on quickly, and helps us show up fully prepared if an in-home visit is needed.
This is a simple, fast, and honest way to keep your repair cost as low as possible.
How a Virtual Call Works
A Virtual Call is a live video call (Google Meet or FaceTime) with one of our technicians. We look at your appliance together, walk you through a few quick checks, and help you determine the best next step.
- Sometimes the issue is something simple you can fix right then and there.
- Sometimes we can diagnose the problem well enough to order parts ahead of time.
- Sometimes we tell you straight up that the appliance isn’t worth fixing.
Either way, you get answers fast—and you only pay for what you need.
What You Get
- A 15–20 minute video call with a trained tech
- Quick guidance and basic troubleshooting
- Honest advice on whether the appliance is worth repairing
- A clearer idea of parts, costs, or next steps
- No wasted appointments, no surprises
Cost
$50 per virtual call
Paid when you book.
If you need an in-home visit after the call, your $50 is credited toward our $125 trip & diagnostic fee.
When Virtual Calls Are Available
Monday – Thursday
2:00 PM – 5:00 PM
(We do our best to fit you in as soon as possible.)
What You Need for the Call
- A smartphone, tablet, or laptop with a camera
- Reliable WiFi or cell service
- Ability to join Google Meet or use FaceTime
- Access to the appliance during the call
What You Need for the Call
To make things go smoothly, please:
- Turn on lights near the appliance
- Make sure the area is clear and accessible
- Try to locate the model/serial number
- Have a towel handy for washers or refrigerators
- Charge your phone
Before Your Call
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We verify the appliance brand/model (if possible)
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You show us the issue live on camera
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We guide you through a few targeted checks
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We tell you our honest recommendation
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If needed, we help you schedule an in-person appointment
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If possible, we estimate likely costs or parts ahead of time
What to Expect on the Call
- We verify the appliance brand/model (if possible)
- You show us the issue live on camera
- We guide you through a few targeted checks
- We tell you our honest recommendation
- If needed, we help you schedule an in-person appointment
- If possible, we estimate likely costs or parts ahead of time