What This Policy Covers
This policy explains what information Richmond Appliance Guys collects when you visit richmondapplianceguys.com, request service, book a Virtual Appliance Diagnostic Call, or contact our office, and how we use it. We are a locally owned appliance repair business based in Mechanicsville, Virginia, and we collect only what we need to answer you, schedule you, and take care of your appliance. This policy took effect on September 29, 2026.
Information You Give Us
When you fill out the service request form on our contact page, we ask for your name, phone number, email address, service address and city, the appliance type and brand, the model number if you have it, and a description of the problem. The virtual call booking form asks for the same kind of details.
When you call or email us, we keep notes on what you told us so we do not have to ask twice. During a repair, our technician records the appliance’s model and serial numbers, the work performed, and the parts used, so we can honor your warranty and answer questions later.
Information Collected Automatically
Like most websites, ours uses cookies and a basic analytics service to understand how people use it: which pages get visited, what kind of device and browser you use, roughly where visitors come from, and which page sent you here. This information is aggregated and helps us fix broken pages and figure out what to explain better. It does not tell us who you are. You can block or delete cookies in your browser settings, and the site will still work.
How We Use Your Information
We use what you give us to respond to your request, confirm an appointment window, get our technician to the right address with the right information, order parts for your appliance, invoice you, keep warranty records, and follow up about a repair we performed. We may reach you by phone, text message, or email about your appointment or your appliance.
What We Do Not Do
We do not sell your personal information. We do not rent or trade it, and we do not share it with other businesses so they can market to you.
Service Providers That Help Us Run the Business
A few outside services help us run the business, and some of them touch your information in order to work. They include the service that hosts this website, the scheduling and customer-management software we use to run appointments and keep records, our email service, the payment processing provider that handles card payments, and the video calling services used for virtual calls. Each one receives only what it needs to do its job, and we expect each to protect your information and use it only on our behalf. We may also share information when the law requires it or to protect the safety of our team or our customers.
Payments
Our website forms never ask for payment card numbers. When you pay for a service or a virtual call, payment is handled through our payment processing provider or in person at the time of service, and we do not store your full card number.
Keeping Your Information Safe
We take reasonable steps to protect the information we hold, including limiting who on our team can see it. No method of storing or sending information over the internet is completely secure, so we cannot promise perfect security, but we treat your details the way we would want ours treated.
Your Choices
You can ask us what information we have about you, ask us to correct it, or ask us to delete it. We will honor those requests except where we need to keep a record, for example to honor a warranty or to meet our accounting and tax obligations. You can also opt out of any messages that are not about a current appointment or repair.
Children
Our website and services are meant for adults arranging appliance repair, and we do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Links to Other Websites
Our site may link to other websites, such as a manufacturer’s site or our Facebook page. We do not control those sites, and this policy does not cover them. Check their own privacy policies before sharing information there.
Changes to This Policy
If we change how we handle your information, we will update this page and change the effective date at the top.
How to Contact Us
Questions about this policy, or about the information we hold, can go to info@richmondapplianceguys.com or 804-773-0784 during business hours, Monday through Friday, 8 AM to 5 PM. You can also reach us through our contact page. Our terms of use cover the rules for using this website.
