Richmond Appliance Guys · Locally Owned Since 2020
Appliance Repair in Richmond, VA
When the refrigerator warms up or the dryer quits, you want a local pro who answers the phone, tells you the truth, and fixes it right. That is what we do, weekdays across Greater Richmond.
- Locally owned in Mechanicsville
- EPA Certified
- LG & Samsung specialists
Office Hours
8AMto5PM
Monday through Friday
- 9 AM to noon
- 1 PM to 4 PM
Appointment windows. Closed Saturday and Sunday.
Diagnostic Fee
$125
Applied to your repair
The fee counts toward the repair when you go ahead, and you get the price before any work starts. No surprises.
Warranty
90days
1year
Labor · Parts
On every completed repair. Keep your invoice and call us if the same problem comes back.
Your Local Appliance Guys
Appliance Repair in Richmond, VA, From Neighbors Who Pick Up the Phone
Richmond Appliance Guys is a locally owned company providing appliance repair in Richmond, VA and the surrounding counties from our home base in Mechanicsville. We keep things simple: three technicians, one dedicated customer service representative, and a promise to tell you exactly what is wrong before we ask you to spend a dime on the fix. Homeowners, landlords, and property managers across Greater Richmond call us for the same reason: we pick up, we show up, and we tell the truth.
You will notice the difference the moment you call. A real person answers during business hours, listens to the symptoms, and helps you pick an appointment window that works. Our technician arrives knowing your appliance and your model, explains what failed in plain language, and gives you the price before any work begins. If the honest answer is that a replacement makes more sense, we will say so.
Our motto is short and we mean it: a new customer will be a repeat customer. We earn that one visit at a time.
Memberships & Certifications
- $125 Diagnostic Fee
- 90-Day Labor Warranty
- EPA Certified
- Locally Owned Since 2020
What We Repair, Install, and Maintain
Home Appliance Repair for Every Room That Works Hard
A refrigerator that is not cooling, a washing machine stuck full of water, a dryer that runs warm but never gets the load dry, an oven that will not hold its temperature, a dishwasher leaving a puddle on the kitchen floor. Refrigerator repair, washer repair, dryer repair, and dishwasher repair are the heart of what we do for Richmond homes. Washing machine repair is one of our most common calls: top-load or front-load, a washer that will not drain, will not spin, or walks across the floor gets the same careful diagnosis. We handle the rest of the kitchen and laundry room too: freezers, ice makers, garbage disposals, ovens, stoves and cooktops, microwaves and range hoods, plus commercial laundry equipment. Pick your appliance below to see the symptoms we fix and what to expect from the visit.
Refrigerator Repair
Warm refrigerator, frost on the back wall, water under the drawers, or a freezer that won't hold temperature. We find the cause and fix what makes sense to fix.
Read More about Refrigerator RepairIce Maker Repair
No ice, small or hollow cubes, a frozen-up door ice maker, or a dispenser that jams. We repair the ice maker inside your refrigerator or freezer.
Read More about Ice Maker RepairDishwasher Repair
Standing water, leaks, dirty dishes, no drying, a door that won't latch, or an error code. We fix dishwashers and offer filter service and installation too.
Read More about Dishwasher RepairOven Repair
Electric and gas ovens, wall ovens, and the oven side of your range: no heat, uneven baking, temperature drift, door problems, igniters, elements, and controls.
Read More about Oven RepairStove Repair
Gas and electric stoves, ranges, and cooktops: burners that won't light or heat, clicking igniters, cracked glass tops, knobs, switches, and surface controls.
Read More about Stove RepairMicrowave Repair
Over-the-range and built-in microwaves, microwave hood combos, and range hoods: no heat, sparking, dead keypads, door problems, weak vent fans, and lights.
Read More about Microwave RepairWasher Repair
Top-load, front-load, and stacked washers that won't drain, spin, or fill, or that leak or bang. Price before work, 90-day labor and 1-year parts warranty.
Read More about Washer RepairDryer Repair
Electric and gas dryers that won't heat, take too long, won't tumble, or make noise. Honest diagnosis and repair from local technicians, weekdays across Greater Richmond.
Read More about Dryer RepairGarbage Disposal Repair
A disposal that hums, jams, leaks, drains slowly, or won't turn on. We repair what can be repaired and replace the ones that are done.
Read More about Garbage Disposal RepairCommercial Laundry Repair
Repair for commercial washers and dryers in apartment laundry rooms and small businesses across Greater Richmond. Weekday scheduling and clear written documentation.
Read More about Commercial Laundry RepairAppliance Installation
Dishwasher and microwave installation (over-the-range and built-in), plus water and drain line hookups, washer hoses, power cords, anti-tip brackets, and leveling.
Read More about Appliance InstallationAppliance Maintenance
Preventive maintenance, inspections, and cleaning for refrigerators, dryers, dishwashers, and washers, with written condition reports for landlords and property managers.
Read More about Appliance Maintenance
Why Richmond Chooses Us
Why Richmond Homeowners Call Us First
Here is what you can count on from our Richmond appliance repair team, on every visit and every appliance we service.
- Honest diagnosis first. Our technician finds the actual cause, explains it, and prices the repair before picking up a tool. No work starts without your approval.
- Repair only when it makes sense. If your appliance is near the end of its life or the fix costs more than it should, we tell you plainly and help you weigh a replacement.
- A real person on the phone. Our customer service representative answers weekdays, keeps you posted, and calls if anything about your appointment changes.
- Technicians who live here. Our team lives in the communities they serve, so the appliance repairman at your door is a neighbor, not a stranger dispatched from a national call center.
- Straightforward pricing. One $125 diagnostic fee, applied to the repair when you move forward. No hourly surprises and no hidden charges.
- Repairs backed by a warranty. Completed repairs carry a 90-day labor warranty and a one-year parts warranty, and we stand behind both.
How It Works
How a Service Visit Works
- Reach out. Call 804-773-0784 or send a request through our contact page. Tell us the appliance (a washer, a refrigerator, a dishwasher, an oven), the brand, the model number if you have it, and what it is doing.
- Pick your window. We schedule Monday through Friday with two arrival windows, 9 AM to noon and 1 PM to 4 PM. Our office confirms the window and any access details before the visit.
- We diagnose. Our technician tests the appliance and finds the actual cause, such as the failed defrost part behind a refrigerator that is warm up top, the worn drain pump in a washing machine that will not empty, or the heating element in a dryer that tumbles cold. Then we explain it in plain terms. The service call and diagnostic fee is $125.
- You decide. You get the repair price before any work begins, and nothing starts without your approval. If the fix goes ahead, the $125 is applied to the repair.
- We stand behind it. Completed repairs carry a 90-day labor warranty and a one-year parts warranty. Keep your invoice, and call us if anything about the repair feels off.
Save Time. Save Money. Get Answers Fast.
Not Sure It Is Worth a Visit? Start With a Video Call
Sometimes a quick look is all it takes to know what you are dealing with. Our Virtual Appliance Diagnostic Call puts you on a 15 to 20 minute Google Meet or FaceTime call with one of our technicians, Monday through Thursday between 2 PM and 5 PM. It costs $50, paid when you book, and if we end up coming out, that $50 is credited toward your $125 diagnostic fee. Some problems cannot be diagnosed over video, and we will tell you that too.
$50 · Monday through Thursday, 2 PM to 5 PM
Brands We Service
Brands We Repair
We work on GE, Frigidaire, Electrolux, Whirlpool, Roper, Maytag, JennAir, KitchenAid, LG, and Samsung appliances, which covers most of what you will find in Richmond kitchens and laundry rooms. LG and Samsung are a particular strength for our team, including their door-mounted ice makers, electronic control boards, and front-load washers. To save you a wasted call, we do not service Bosch, Sub-Zero, or Viking appliances. If you are not sure about your model, share the model number when you call and our office will confirm we work on it before we schedule.
- LG
- Samsung
- GE
- Whirlpool
- Frigidaire
- Electrolux
- Maytag
- KitchenAid
- JennAir
- Roper
Landlords & Property Managers
Appliance Repair for Landlords and Property Managers
A broken refrigerator in a rental is a tenant problem, a documentation problem, and a cost problem all at once. We work with landlords and property managers across Greater Richmond who need a repair partner that moves within the workweek, communicates clearly, and helps them decide when a repair is worth it and when it is not. Give us the tenant’s contact information and the name of the person who approves the work, and we will handle the coordination from there.
- One call for many doors. Book service for any address in our service area through the same office and the same customer service representative.
- Tenant coordination. We schedule directly with your tenant when you prefer, and we keep you in the loop on the finding and the price.
- Clear documentation. Every completed repair comes with an invoice that spells out what failed and what we did, ready for your owner files.
- Cost control. We tell you when a unit is worth repairing and when replacement is the smarter spend, so you are never paying to prop up an appliance on its last legs.
Honest Advice, Before You Book
Repair or Replace? We Will Give You a Straight Answer
Nobody wants to spend real money fixing an appliance that is about to fail again. Before you call, try our Repair or Replace Calculator to see typical ranges for your appliance based on its age, quality tier, and symptom. On the visit, our technician weighs the same things plus what only a hands-on diagnosis can show: overall condition, parts availability, and any prior repairs. You will also want your model number handy, and our Model Number Locator shows exactly where to find it on each type of appliance.
- Repair or Replace CalculatorCompare typical repair costs with the price of a new appliance.Try the calculator →
- Model Number LocatorSee exactly where to find the model tag on your appliance.Find your model number →
- Virtual Diagnostic CallA live video call with our technician before anyone drives out.See how it works →
Where We Work
Serving Richmond and the Surrounding Counties
We are based in Mechanicsville, Virginia, and serve 44 ZIP codes across the City of Richmond and parts of Henrico, Chesterfield, Hanover, Goochland, New Kent, King William, and Charles City counties. That takes in Short Pump, Glen Allen, Midlothian, Chester, Ashland, Lakeside, Tuckahoe, and dozens of neighborhoods in between. Our technicians live in these communities, so the person at your door knows the area and the homes in it. Not sure whether your address is inside our territory? Share it when you call and our office will check it for you, or browse the communities we serve below.
Appliance Repair Questions We Hear Most
How much does a service call cost?
Our service call and diagnostic fee is $125. That covers the visit and a full diagnosis of the appliance, and it is applied to the repair if you decide to go ahead. You will always hear the repair price before any work starts.
How soon can you come out?
We schedule Monday through Friday in two arrival windows, 9 AM to noon and 1 PM to 4 PM. When you call about a refrigerator, washer, dryer, or dishwasher repair, our customer service representative will offer the next open window and confirm it with you. We do not schedule evenings or weekends.
Which appliance brands do you repair?
We repair GE, Frigidaire, Electrolux, Whirlpool, Roper, Maytag, JennAir, KitchenAid, LG, and Samsung, and our team has particular expertise with LG and Samsung. If your brand is not on that list, call us anyway and we will point you in the right direction.
Is the repair covered by a warranty?
Yes. Every completed repair carries a 90-day labor warranty and a one-year parts warranty. If the same problem returns within that time, call our office, reference your prior visit, and we will take care of it.
Should I repair my appliance or replace it?
It depends on the age of the appliance, its overall condition, what failed, and what the repair costs compared with a replacement. Our technician walks you through all of that on the visit and gives you an honest recommendation, even when that recommendation is to replace it. Our online Repair or Replace Calculator can give you a rough idea before we arrive.
Do you work with landlords and property managers?
Yes, and we make it easy. Give us the tenant's contact information and the name of the person who approves the repair, and we handle scheduling, communication, and documentation from there. You can book service for any address in our service area through the same office, whether you manage one unit or many.
“A new customer will be a repeat customer.”
Ready to Get Your Appliance Working Again?
Call or send the request form and our office will confirm a weekday appointment window
Call us today
804-773-0784- Mon-Fri, 8 AM to 5 PM, closed weekends
- Windows: 9 AM to noon or 1 PM to 4 PM
- $125 diagnostic fee, applied to the repair when you go ahead with it
- 90-day labor warranty and 1-year parts warranty