Locally Owned in Mechanicsville Since 2020
About Richmond Appliance Guys
A locally owned team that answers the phone, shows up in the window we promise, and tells you honestly whether your appliance is worth fixing.
- $125 Diagnostic Fee
- 90-Day Labor Warranty
- EPA Certified
- Locally Owned Since 2020
Who We Are
Honest Appliance Repair From a Local Team
Richmond Appliance Guys is a locally owned appliance repair company based in Mechanicsville and owned by T.K. Cousins, who has spent many years in the appliance repair trade. Every weekday our technicians are in kitchens and laundry rooms across Richmond, Henrico, Chesterfield, and Hanover, fixing the refrigerators, washers, dryers, dishwashers, ovens, and stoves that a household runs on.
We work for homeowners who want a straight answer, landlords who need a unit back in service between tenants, and property managers keeping track of repairs at several addresses. They all want the same things: someone who answers the phone, shows up in the window we promised, explains what failed in plain language, and fixes it right the first time. That is the whole job, and it is how we earn the next call.
What We Stand For
Our Mission and Our Motto
“A new customer will be a repeat customer.”
Our mission is simple to say and harder to live up to: to provide excellent customer service, fair pricing, and professional workmanship in a timely manner. In practice that means the phone gets answered, the price gets explained before the work, the repair gets done right, and the appointment happens inside the window we gave you.
Our motto is the measuring stick: a new customer will be a repeat customer. We do not judge a visit by whether we sold a repair. We judge it by whether you would call us again the next time something in your kitchen or laundry room quits. That is why our technician will sometimes tell you not to repair an appliance at all. It costs us a job today and earns your call for the next one.
Meet the Team
A Small Team That Knows Your Neighborhood
Richmond Appliance Guys is T.K., three technicians, and one dedicated customer service representative. That is the whole crew, and it is on purpose. We are small enough that the person who books your appointment knows the person who shows up, and organized enough to keep weekday appointments open across 44 ZIP codes.
Our technicians live in the communities they serve, so they know the older homes in the city, the newer builds in Short Pump and Midlothian, and the appliances that tend to come with each. Our customer service representative answers the phone Monday through Friday from 8 AM to 5 PM, keeps you posted before the visit, and follows up if anything changes. When you call us, you are talking to a neighbor, not a call center.
T.K. Cousins
Owner
James Trice
Technician
Ethan Trice
Technician
Viktor Adamson
Technician
From the Field
Our Crew at Work
Every photo here is our own crew, not stock photography: dishwashers, ovens, refrigerators, washers, and dryers, handled the way we would handle yours.
Credentials
Credentials and Professional Memberships
Richmond Appliance Guys is EPA certified, and we belong to Service Alliance Group, the Professional Service Association (PSA), the United Appliance Servicers Association (UASA), and the Marcone Servicers Association (MSA). Those memberships keep us current on how modern appliances are built and repaired, connect us with training and technical resources, and hold us to a standard of professionalism you should expect from anyone working in your home.
We repair GE, Frigidaire, Electrolux, Whirlpool, Roper, Maytag, JennAir, KitchenAid, LG, and Samsung, with particular depth on LG and Samsung. You can see everything we work on, and the few things we do not, on our appliance repair services page.
Our Process
How We Work
Every visit follows the same straightforward path. Our technician diagnoses the appliance and explains what failed in plain language. You get the repair price before any work starts, and nothing happens without your approval. The service call and diagnostic fee is $125, and it is applied to the repair when you go ahead.
If the honest recommendation is to replace the appliance rather than repair it, we say so and explain why, even though it means a smaller invoice for us. When we do repair it, the work carries a 90-day labor warranty and a one-year parts warranty; the details are on our warranty policy page. We accept cash, check, Visa, Mastercard, American Express, and Discover, and we offer a membership program along with military and senior discounts. Ask our office about current details.
Brands We Service
- LG
- Samsung
- GE
- Whirlpool
- Frigidaire
- Electrolux
- Maytag
- KitchenAid
- JennAir
- Roper
Brand names identify the equipment we service; they do not imply manufacturer authorization. The highlighted brands, LG and Samsung, are our specialty.
Rental Properties
Working With Landlords and Property Managers
We work with landlords and property managers who need one dependable repair partner across many addresses. We coordinate with tenants, keep the decision maker informed on the finding and the price, document every completed repair for your files, and tell you plainly when a unit is worth fixing and when it is not. If you manage rentals anywhere in our service area, reach out through our contact page and let us show you how simple appliance repair can be when someone else is handling the details.
About Richmond Appliance Guys
Who owns Richmond Appliance Guys?
T.K. Cousins owns Richmond Appliance Guys. He has spent many years in the appliance repair trade and leads our team of three technicians and a dedicated customer service representative, all based here in Greater Richmond.
Are you a franchise or part of a national chain?
No. We are a locally owned, independent appliance repair company based in Mechanicsville. The person who answers the phone and the technicians who come to your home all live and work here in Greater Richmond.
How big is your team?
Three technicians and one dedicated customer service representative. We keep it small on purpose so communication stays personal and nothing gets lost between the office and the truck.
What areas do you serve?
We serve 44 ZIP codes across the City of Richmond and parts of Henrico, Chesterfield, Hanover, Goochland, New Kent, King William, and Charles City counties, all from our base in Mechanicsville. Call with your address and we will confirm it.
“A new customer will be a repeat customer.”
Talk With Us About Your Appliance
Serving 38 communities across 7 counties and the City of Richmond
Call us today
804-773-0784- Mon-Fri, 8 AM to 5 PM, closed weekends
- Two-hour windows: 9 to 11 AM, 11 AM to 1 PM, 1 to 3 PM, 3 to 5 PM
- $125 diagnostic fee, applied to the repair when you go ahead with it
- Basic repair $250, which includes the $125 diagnostic fee
- 90-day labor warranty and 1-year parts warranty